Frequently Asked Questions
Everything you need to know about your beauty journey with Sofico Cosmetics.
Are your products cruelty-free and vegan?
Yes, Sofico Cosmetics is committed to ethical beauty. All our products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but usually range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unhappy with your purchase, please contact our support team to initiate a return or exchange.
Are your products safe for sensitive skin?
Our formulas are dermatologically tested and designed to be gentle. However, we always recommend checking the ingredient list on the product page and performing a patch test before full application.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.